Zilker Neighborhood Association
Austin, Texas 78704

Dockless Mobility

Dockless mobility systems consist of devices, such as bicycles or scooters, that do not require fixed docking stations for users to receive or return units.

According to the adopted rule, licensees are required to respond to complaints and obstructions within the following timeframes:

1. Sidewalk Obstruction of less than 3 feet - 60 minutes
2. Travel and bicycle lanes - 60 minutes
3. Transit stop obstructions - 60 minutes
4. Environmentally sensitive area - 60 minutes
5. Private property - 2 hours
6. Rebalancing off-hours – 2 hours
7. Other obstructions and nuisances – 2 hours
8. Unauthorized portions of parks and trails – 2 hours
9. Other unauthorized areas – 2 hours

The following is a table of licensee contact information. ZNA does not know how effective reporting complaints and obstructions will be.

LicenseePhoneEmail Website
Bird866-205-2442hello@bird.co web
JUMP844-505-9155support@jump.com web
Lime888-546-3345  web
Lyft    web
OjO  web
Razor   web
Skip 844-929-2687hello@skipscooters.com web
Spin   web
VeoRide 855-836-2256hello@veoride.com web
Wind Mobility 888 702 7999support@wind.co web